Customer Service Policy

Our customer service team adheres to the principle of efficiency, courtesy and professionalism to provide all-round shopping support for every customer. We focus on solving user shopping doubts, order problems and after-sales demands, and create a relaxed and reassuring consumption environment.

Customer service covers order consultation, logistics inquiry, product consultation, return and exchange guidance, refund progress inquiry and other daily shopping services. For various problems encountered in the process of browsing and purchasing, users can get formal standardized replies through official contact channels.

All service consultations and problem feedback will be processed in an orderly manner in accordance with unified service standards. We maintain equal and respectful communication attitudes, neither overly humble nor perfunctory replies, and ensure that every reasonable demand of customers is effectively responded to.

For product complaints, order exceptions and service suggestions, we have complete problem classification and handling processes. We will follow up the whole process of complex problems, give clear processing results and solutions, and continuously optimize service quality based on customer feedback.